Privacy Policy

1. Information we collect

We only collect the information necessary to provide you with the GlobePulse TV service:

• Account information: When you sign up, we ask for your email address and a password so you can log in securely.
• Your preferences: Channels you add to your favorites or settings you customize in your account dashboard.
• Support messages: Any emails or messages you send us when asking for help.

2. Payments and Paddle

We partner with Paddle to handle our checkout and subscription billing.

• No stored card details: Your payment details (like credit card number and security code) go directly to Paddle. GlobePulse TV does not collect, receive, or store your card numbers.
• Subscription status: Paddle notifies our system when your payment succeeds, when your subscription renews, or if you cancel, so we can keep your Premium access up to date.

3. Device and technical data

Like almost every website, our servers automatically record basic technical data when you load pages or play streams:

• Your IP address, browser type, and operating system.
• Timestamps of requests and general stream loading performance (to help us fix broken streams and maintain fast playback).
• Standard server logs used to protect the site from abuse, attacks, and automated scrapers.

4. Country and location detection

We look up your general country based on your IP address at the network edge (via Vercel).

• We use this to show you TV channels that are available and relevant to your country.
• We do not track your precise GPS coordinates.

5. Cookies and session storage

We use standard browser cookies and local storage for essential features:

• Keeping you logged in to your account.
• Remembering your favorite channels and saved user settings.
• Managing temporary playback session tokens for live streams.

6. Google Analytics

We use Google Analytics 4 (GA4) to understand how visitors use our site in the aggregate (such as popular pages, device categories, and general traffic trends). This helps us improve the user experience. You can block analytics cookies through your browser settings or standard browser extensions if you prefer.

7. Why we use your information

We use the data we collect solely to:

• Provide and maintain the GlobePulse TV streaming service.
• Manage your account and grant your subscription tier access.
• Monitor stream performance, troubleshoot errors, and prevent technical outages.
• Protect against unauthorized access, piracy, fraud, and security threats.
• Answer your customer support questions.

8. How your data is protected

We take security seriously. All connections to GlobePulse TV use modern encrypted HTTPS/TLS. Passwords are securely hashed before storage, and administrative access to our databases is strictly protected with multi-factor authentication.

9. Third-party services

We work with a small number of trusted service providers to run GlobePulse TV:

• Paddle: For secure checkout, billing, and Merchant of Record services.
• Vercel: For hosting our web application and providing fast edge delivery.
• Google Analytics: For aggregate website traffic measurements.

We do not sell, rent, or trade your personal information to advertisers or third-party data brokers.

10. How long data is kept

We keep your account information for as long as your account remains active. If you choose to delete your account in Account Settings, your profile and favorite channel data are promptly removed from our active database. Routine technical server logs are cleaned up on a rolling basis.

11. Your privacy choices and requests

You have straightforward control over your personal data:

• Access and edit: You can view and update your account details anytime in Account Settings.
• Delete account: You can delete your account and personal profile directly inside your account dashboard.
• Contact us: You can also email us to request information about your data or ask for help with any privacy questions.

12. Children's privacy

GlobePulse TV is designed for general audiences and is not directed to children under 13 (or under 16 where required by local law). We do not knowingly collect personal details from children. If you believe a child has created an account, please contact us so we can remove it.

13. Updates to this policy

If we make changes to this policy, we will update the “Last updated” date at the top of this page. If any major changes occur, we will let you know via a notice on the site or an email to registered account holders.