Refund & Cancellation Policy
We want billing at GlobePulse TV to be clear, fair, and hassle-free. Here is how subscription cancellations and refund reviews work.
Our Promise
If you cancel your subscription, your Premium access will continue until the end of the billing period you already paid for. You will not be charged again after that period.
Sections
1. Cancelling your subscription
You can cancel your Premium subscription renewal at any time directly through your account dashboard or using the link in your Paddle email receipt.
What happens when you cancel:
- Continuous access: If you cancel your subscription, your Premium access will continue until the end of the billing period you already paid for. You will not be charged again after that period.
- No surprise renewals: Future recurring charges stop immediately upon cancellation.
- Keep your account: When your paid period finishes, your account simply switches to the Free tier. Your saved favorite channels and settings stay safe.
2. Refund requests
Refund requests are reviewed based on the circumstances of the purchase and applicable consumer law.
Because GlobePulse TV provides immediate access to digital streaming tools and features upon payment, we review each refund request on a case-by-case basis to ensure fairness for all customers.
3. Duplicate or incorrect charges
If you notice an accidental double charge, incorrect billing amount, or a charge made in error, please contact us right away. Once we confirm the billing discrepancy, we will promptly refund the duplicate transaction.
4. Technical access problems
If a persistent technical issue on GlobePulse TV prevents you from using your Premium subscription and our support team is unable to fix the issue after you reach out, you may be eligible for a refund.
Please note that occasional temporary outages of individual third-party TV channel streams originating from external broadcasters do not constitute a full platform failure, as stream availability depends on external sources.
5. How to request a refund
To request a refund, email globepulsetv.support@gmail.com and include the email used for your GlobePulse account, the approximate purchase date, and a short explanation of the issue.
• Your GlobePulse account email
• Paddle Order ID or receipt number (if available)
• Approximate date of purchase
• Short explanation of why you are requesting a refund
6. Processing and Paddle
Our payments and subscriptions are processed by Paddle, our Merchant of Record. When a refund is approved, Paddle issues the funds directly back to your original payment method. Depending on your bank or card issuer, refunds generally take a few business days to appear on your statement.
7. Contact us
Have questions about your bill, subscription status, or refund? Our support team is here to help:
• Support Email: globepulsetv.support@gmail.com
• Manage Your Subscription: Account Settings
• Paddle Buyer Support: paddle.net